Key Details of Avianca Airlines Palmira Office & Airport
Address: Palmira, Colombia
Phone Number: +57 601 794 8488 or +57 601 307 3940
Email: accessibility@avianca.com
Website: https://www.avianca.com/
Working Hours: 24 Hours
Airport Name: Alfonso Bonilla Aragón International Airport
IATA code: CLO
ICAO code: SKCL
Airport Address: Palmira, Valle del Cauca, Colombia
Head office: Avianca Administrative Center, Ac. 26 ##59-15, Bogotá, Colombia
Fleet: Airbus A319-100, Airbus A320-200, Airbus A320neo, Boeing 787-8
Frequently Asked Questions
The sales office staff can provide guidance on the appropriate procedure for reporting and following up on lost, delayed, or damaged baggage.
Indeed! You can contact the office team to inquire about group travel.
The help center assists passengers with ticket reservations, booking changes, cancellations, refunds, baggage queries, flight information, and other travel-related needs.
Yes, passengers can request assistance with eligible booking changes or cancellations. Applicable fees, fare differences, and refund conditions may depend on the ticket’s terms and the airline’s policies.
Yes, you can get information about baggage allowances, excess baggage fees, carry-on restrictions, and rules for special or oversized baggage.