Key Details of Avianca Airlines Guatemala Office & Airport
Address: HFQ9+5P Guatemala City, Guatemala
Phone Number: +57 601 794 8488 or +57 601 307 3940
Email: accessibility@avianca.com
Website: https://www.avianca.com/
Working Hours: 24 Hours
Airport Name: La Aurora International Airport
IATA code: GUA
ICAO code: MGGT
Airport Address: Dirección, 9a Avenida 14-75, Cdad. de Guatemala 01013, Guatemala
Head office: Avianca Administrative Center, Ac. 26 ##59-15, Bogotá, Colombia
Fleet: Airbus A319-100, Airbus A320-200, Airbus A320neo, Boeing 787-8
Frequently Asked Questions
The sales office staff can provide guidance on the appropriate procedure for reporting and following up on lost, delayed, or damaged baggage.
Indeed! You can contact the office team to inquire about group travel.
The help center assists passengers with ticket reservations, booking changes, cancellations, refunds, baggage queries, flight information, and other travel-related needs.
Yes, passengers can request assistance with eligible booking changes or cancellations. Applicable fees, fare differences, and refund conditions may depend on the ticket’s terms and the airline’s policies.
Yes, you can get information about baggage allowances, excess baggage fees, carry-on restrictions, and rules for special or oversized baggage.