Key Details of Envoy Air Rochester Office & Airport
Address: 488G+H3 Rochester, New York, USA
Phone Number: (972) 374-5200
Email: Envoy.News@aa.com
Website: https://www.envoyair.com/
Working Hours: 24 Hours
Airport Name: Frederick Douglass Greater Rochester International Airport
IATA code: ROC
ICAO code: KROC
Airport Address: 1200 Brooks Ave, Rochester, NY 14624, United States
Head office: 4301 Regent Blvd, Irving, Texas, 75063, United States
Fleet: Airbus A320-200, Airbus A321-200, Airbus A321neo, Airbus A330-200
Frequently Asked Questions
The sales office staff can provide guidance on the appropriate procedure for reporting and following up on lost, delayed, or damaged baggage.
Indeed! You can contact the office team to inquire about group travel.
The help center assists passengers with ticket reservations, booking changes, cancellations, refunds, baggage queries, flight information, and other travel-related needs.
Yes, passengers can request assistance with eligible booking changes or cancellations. Applicable fees, fare differences, and refund conditions may depend on the ticket’s terms and the airline’s policies.
Yes, you can get information about baggage allowances, excess baggage fees, carry-on restrictions, and rules for special or oversized baggage.