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Kenya Airways Kampala Office in Uganda

Key Details of Kenya Airways Kampala Office & Airport

Address: Kampala, Uganda

Phone Number: +254 711 024 747 or +254 705 474 747

Email: customer.relations@kenya-airways.com

Website: http://www.kenya-airways.com/

Working Hours: 24 Hours

Airport Name: Entebbe International Airport

IATA code: EBB

ICAO code: HUEN

Airport Address: Kampala Road, Entebbe, Uganda

Head office: Kenya Airways Airport North Road Embakasi 00501 Nairobi, Kenya

Fleet: Boeing 737-800, Boeing 787-8, Embraer E190, Boeing 737-300SF, Boeing 737-800SF

Frequently Asked Questions

Can I get assistance with lost or delayed baggage?

The sales office staff can provide guidance on the appropriate procedure for reporting and following up on lost, delayed, or damaged baggage.

Does the Kampala office handle group bookings?

Indeed! You can contact the office team to inquire about group travel.

What services are available at the Kenya Airways regional office?

The help center assists passengers with ticket reservations, booking changes, cancellations, refunds, baggage queries, flight information, and other travel-related needs.

Can I cancel my booking at the Kenya Airways Kampala Office?

Yes, passengers can request assistance with eligible booking changes or cancellations. Applicable fees, fare differences, and refund conditions may depend on the ticket’s terms and the airline’s policies.

Does the office provide baggage information?

Yes, you can get information about baggage allowances, excess baggage fees, carry-on restrictions, and rules for special or oversized baggage.

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