This guide tells you everything about the Air France head office. The airline’s head office is in the commune of Tremblay-en-France, in the Roissypôle complex on the CDG Airport grounds. This is an important hub where all the functional and strategic decisions are made, ensuring the airline functions more effectively.
Check out this detailed guide on the airline’s head office to know more about the ins and outs, including when the airline came into being, who its CEO is, which destinations it flies to, what the main functions of the facility are, and a lot more. So, let us get started.
Everything You Need to Know About Air France’s Head Office – At A Glance
France’s flag carrier, Air France, is quite prominent and has increased in popularity over the years. It flies to over 200 destinations across the globe. Take a look at the table below to learn everything about the head office, from its commencement date to the primary hubs and more.
| Air France’s Head Office Address | Roissypôle Complex; CDG Airport; Tremblay-en-France; France |
| Email Address | contact@airfrance.fr; Customer-care@airfrance.fr. |
| Hubs | Paris-Charles de Gaulle Airport (CDG) |
| Focus Cities | LyonNiceMarseilleToulouse Nantes |
| Contact Details | 01 41 56 78 00 (Monday – Friday; 9 in the morning to 5 in the evening) |
| Founded On | 30th August, 1933 |
| CEO | Benjamin Smith (CEO of Air France and KLM and President of Air France); Anne Rigail (CEO of Air France) |
| Alliance | Sky Team |
| Frequent Flyer Program | Flying Blue |
| Official Website | https://wwws.airfrance.us/ |
| Destinations | Over 100 places (domestic and international) |
| Fleet Size | Over 220 aircraft |
What Are The Functions of Air France’s Head Office?
Air France’s head office is its backbone and plays a significant role in ensuring the airline’s overall functioning. Many important decisions regarding route planning, fleet management, and more are taken here. Check the table below for clearer insight.
| Making functional decisions | Making operational decisions |
| Strategic decisions | Fixing the fares |
| Planning the routes | Managing fleet |
| Fixing the flight times | Fixing destinations |
| Formulating the baggage policies | Managing the refund and cancelation policies |
| Recruiting cabin crew and ground staff | Fleet management |
| Planning salaries of staff | Handling tarmac delays and emergencies |
Check Out the Detailed Map for Air France’s Head Office
The link below has the interactive map of Air France’s head office to help you get a better overview of the facility.
How to Contact Air France’s Customer Service From Different Locations Across the Globe?
Air France flies to several destinations worldwide, so knowing how to contact Air France from the country you are in will enhance seamless communication. Read on for more details:
| Country Name | Contact Number | Opening Hours | Language | Email Address |
| United States | +1 800 237 2747 (Toll-free number)711-833-648-2072 (For those who are deaf or hard of hearing) | 8:00 am to 11:00 pm (EST) | English, Spanish and French | mail.saphir.medicaldesk@airfrance.fr |
| India | 1800 4192 033 (toll-free when calling from India) +91 12 462 33 502 (Standard rates apply) | 8:00 am to 8:00 pm (Delhi time) | English | mail.saphir.india@airfrance.fr |
| Canada | +1 888 572-7447 (Standard rates apply to the United States) | 8:00 am to 11:00 pm (Eastern Standard Time) | French and English | mail.saphir.medicaldesk@airfrance.fr |
| United Kingdom | +44 20 76 60 28 78 (Standard rates to the United Kingdom apply) | 10:00 AM to 07:30 PM (Monday through Friday as per local London time) | English | mail.saphir.en@airfrance.fr |
| Italy | +39 02 38 59 14 05 (standard rates apply to Italy) | 8:00 to 8:00 pm (Local time in Rome) | English and Italian | mail.saphir.it@airfrance.fr |
| Ireland | +353 01 605 03 89 (standard rates apply) | 10 am to 7:30 pm (Dublin local time) | English | mail.saphir.en@airfrance.fr |
NOTE: We have mentioned the region-specific numbers above, and you will have to call on these for any queries you have with your itinerary. For example, if you are in the United States and need help to locate your bags, you may call +1 800 237 2747 (as mentioned above). This is the same number to call the Air France Reservation Sales team.
Besides the contact numbers mentioned above, you can also contact Air France in other ways:
- WhatsApp – +33699385720; 24/7;
- Facebook Messenger – You can send your message via Messenger and get replies to your queries.
Conclusion
This was all about Air France’s head office in detail. The airline has been awarded on various platforms over the years.
In 2025, it was ranked as the world’s eighth best airline. It was even named Western Airlines’ best airline for the fifth year in a row. Also, Skytrax has given it a four-star rating based on its overall performance, including amenities, cleanliness, catering services, seats, and more.
FAQs
Its head office is in the Roissypôle complex on the Charles de Gaulle Airport grounds.
You can contact the Air France team directly for any reservation-related query by calling their helpline number, varying by region.
The CEO of the Air France-KLM group is Benjamin Smith, while Anne Rigail is specifically the CEO of Air France since 2018.
As the name suggests, Air France is France’s flag carrier.
Air France has an extensive network flying to several destinations worldwide across America, Africa, Asia, Oceania, and Europe.
