Poland’s flag carrier, LOT Polish Airlines, is one of Europe’s leading carriers and is also recognized as one of the world’s oldest airlines. The airline’s head office is in Warsaw, Poland, a key hub for its overall operations. Check out our detailed blog to learn everything about the headquarters, including where it is located, who its key people are, where the airline’s main hub is, and more. So, let’s start with an overview of the main office.
LOT Polish Airlines Head Office At A Glance
The table below provides key head office information, including its founding date, CEO, fleet details, and more. When you know it all, understanding and communicating with the office becomes easier.
| Head Office Address | ul. Komitetu Obrony Robotników 43; Warsaw; Poland |
| Contact Number for Customer Service | Customer service Helpline: +48 22 577 77 55; +48 22 459 62 24; +48 22 491 77 55 (services available in Polish and English, 24/7) Belgium: +3222007591 China: 4008822057 Croatia: +385800989028 Estonia: +3728840899 Budapest: +3617789569 Italy: +390287103679 Singapore: +6566222094 Lebanon – +1855889300 Moscow – +74999512602 South Korea – 02-2023-5706 Dubai – 800035702725 USA (New York) – +12127890970 Spain – +34918368553 |
| Email Address | contact.mailing@lot.pl; |
| Main Hubs | Warsaw–Chopin |
| Founded On | +48 22 577 77 55; +48 22 491 77 55; +48 22 459 62 24 |
| Key People | Michał Fijoł -CEO Dorota Dmuchowska – Chief Operating Officer Maciej Dziudzik – Chief Financial Officer Robert Ludera – Chief Commercial Officer |
| Alliance | Star Alliance |
| Frequent Flyer Program | Miles & More |
| Official Website | https://www.lot.com/ |
| Fleet | Around 90 aircraft; Has a combination of Boeing and Embraer aircraft |
| Destinations | Around 100 cities across different continents, including Asia, the Middle East, North America, and Europe |
| Subsidiaries | LOT Cargo LOT Charters |
| Parent Company | State-owned enterprise (holding 69.30% of the shares); Polish Aviation Group (holding 30.7% of the shares) |
What Are the Functions of LOT Polish Airlines’ Head Office?
As the head office, it plays a major role by handling strategic and functional decisions to ensure the airline functions effectively.
| Manages all functional and operational decisions | Fleet management |
| Schedule management | Formulates the pricing structure |
| Oversees all deals and discounts | Baggage policies |
| Refund and cancelation policies | Handles all escalations and supervisory matters |
How Do You Locate the LOT Polish Airlines Head Office Using the Interactive Map
With the map handy, you can easily locate and explore the office, especially if you need to go there for escalations or serious concerns beyond the customer service team. Check the link below to learn more.
Conclusion
Through this detailed guide, you may now understand LOT Polish Airlines’ head office in more detail. However, you must remember that in case of any issues related to your itinerary, like help with booking, assistance with seat selection, and more, you must get in touch with the customer service team. In such cases, the head office isn’t the right point of contact.
LOT Polish Airlines has gained immense popularity over the years. In fact, it was the first in Europe to have a Boeing 787 Dreamliner in its fleet. They even won Poland’s most prestigious marketing award for the fascinating campaign ‘Be Our Guest ‘. That is not all. They also won Best Eastern European Airline in 2025, with Skytrax giving it a four-star rating.
FAQs
LOT Polish’s main office is in Warsaw, Poland.
Reviews are mixed, but it is said to rank quite high for safety, and Skytrax has awarded it a four-star rating based on several parameters.
You can dial their customer service hotline, available 24/7, where you can get support in both Polish and English.
LOT is the Polish word for flight.
Visit their official website and go to the contact forms page. You will find the Travel Complaints option; click it and register any concern you have.