This detailed blog covers the Hainan Airlines head office. We include all the essential details you need, including a brief overview of Hainan Airlines, how to contact their customer service helpline, and more. Hainan Airlines’ head office is in Hainan Province, China, where the airline manages its core functions. The airline has a large flight network across all major continents, so knowing the ins and outs of the office makes communication more seamless and hassle-free.
Hainan Airlines Head Office – A Detailed Overview
The table below highlights key aspects of Hainan’s head office. Check the details that follow:
| Hainan’s Head Office Address | Haikou City, Hainan Province |
| Contact Details | +86-898-69965999 (international rates may apply) |
| Email Address | presidentmailbox@hnair.com |
| Hubs | ChangshaGuangzhouLanzhouSanyaTaiyuanÜrümqi |
| Established in | January, 1933 |
| CEO | Yu Chaojie |
| Frequent Flyer Program | Fortune Wings Club |
| Official Website | https://www.hainanairlines.com/ |
| Destinations | Several destinations across all major continents |
| Fleet Size | Over 200 aircraft |
What Services Will You Get At Hainan Airlines Head Office?
The head office doesn’t directly handle customer service queries; it mainly manages backend operations to keep the airline running smoothly.
| Handles all escalations and customer complaint/feedback | Strategic planning |
| Financial budgeting | Taking care of all the legal aspects |
| Fleet management | Planning flight schedules |
| Cabin crew and ground staff recruitment | Route planning |
Interactive Map for Hainan Airlines Head Office for Proper Navigation
The map will help you understand the facility properly. You would not need to contact the head office unless it is a serious escalation, you have media queries, or you require to issue a formal legal notice. The map gives you a clearer insight into the office location.
List of Hotline Numbers to Contact Hainan Airlines From Across the Globe
Which continent are you in? Are you in America, Oceania, or Europe? Hainan Airlines provides designated numbers to contact its customer service helpline from anywhere in the world. We have provided you with a comprehensive list below. Please review it for more details.
| Region | Contact Details | Regions or Countries (that are applicable) | Office Hours | Price Details |
| Global | (+86-898) 95339 | International Area as well as Hong Kong Macao China’s Taiwan Regions | Round-the-clock | International call |
| America | 888-688-8813 | Canada America | Round-the-clock | No charge at all for mobile calls or fixed line |
| Oceania | +800-876-89999+11-800-876-89999 | Australia | 24 hours | Fixed-line calls: FreeMobile calls: Based on the mobile service provider’s regulations, mostly billed as local charges |
| Europe and Asia | +800-876-89999 | Netherlands Switzerlnd FranceSpainBeligium GermanyDenmark PolandSwedenPortugalFinlandAustria IsraelCzech Republic | 24 hours | Same as above; for Sweden, only fixed-line numbers are permissible |
Other Important Numbers to Call for Hainan Airlines
You may call the 24-hour hotline number for Hainan Airlines for the following queries:
- Ticket prices
- Luggage information
- Discounts
Check out some of the important numbers mentioned below:
- 24-hour hotline for booking domestic destinations: 95339
- 24-hour hotline for booking international destinations: (+86)95339/(+86-898)95339 (international rates might apply)
- 24-hour hotline to make complaints, provide your opinions, or give suggestions: (+86)95339; the working hours are from 8:30 to 12:00 (pm to am) and 1:30 to 5:30 (pm) during business hours
- Email address: customer.care@hnair.com
- For service quality supervision: (86-898) 66709315 (international rates will apply)
- Hotline number for online e-tickets: 95339-1-5 (for domestic); (+86) 95339-2-1/(+86-898) 95339-2-1 (international)
- For cargo-related information: (86-898) 66110982; 8:30 to 5:30 (am to pm); the office remains closed on public holidays and weekends.
If you can’t reach them by phone, you can contact the carrier for further troubleshooting.
You may even click on the “Live Support” option available at the bottom of the homepage and chat with Xiaohai, an AI chatbot.
Hainan Airlines Business and Ticket Offices
This table provides important contact numbers and office hours for the business and ticket offices. Please take a look for a clearer insight:
| Americans | ||
| Country | Contact Details | Office Hours |
| Toronto | 001-437-561-5885 | Monday to Friday from 9 to 5 (am to pm) Eastern Standard Time; remains closed on weekends and public holidays |
| United States | +1（857）488-5190 | 9 – 5 (am to pm); remains open on all five days of the week and is closed on weekends |
| Mexico | +52 56 6145 2671 | All five days of the week from 9 in the morning to 5 in the evening; remains open all five days of the week except on weekends and statutory holidays |
| Vancouver | 001-437-561-5885 | Timings are the same as the other countries mentioned above, and Mexican local time is followed |
| Europe We have provided you with contact details for some countries in Europe. For more details, check Hainan Airlines’ official website. | ||
| Italy | 0039 3242885387; 3475902343 | 9 to 12 and 12:30 to 5, local time; closed on weekends and public holidays |
| Berlin | (0049)1756731114 | 8:30 to 12;30; 1 to 5 (pm); closed on weekends and public holidays |
| Madrid | （00）34-910052001 | 8:30 to 1; 2 to 5 (pm); closed on weekends and public holidays |
| Paris | 0033 631644246 | 9 to 12; 1 to 5 (pm); closed on weekends and public holidays |
| Moscow | 007-495-6600555 | 9 to 6 (on weekdays) |
| Asia and Pacific | ||
| Japan | Tokyo – 0081-3-6269-9689Osaka – 0081-6-6264-1787 and 0081-6-6264-1788 | Remains open only on weekdays from 9:30 to 6:30 |
| Jakarta | +62 81802998888 | Follows Indonesian time, and the office remains open on weekdays from 9 to 6 |
| Australia | +61436868878; +61432183811 | 9:30 to 12; 1:30 to 5(pm); open during weekdays |
| Auckland | (+86)95339 / (+86-898)95339 (international rates will apply) | 24 hours a day |
| Thailand | +66020072244 | 08:30 to 12:00 and 1 to 5 (pm); office remains open on weekdays |
| Chinese Taipei | 00886-2-27139555 | 9:30 to 12 and 1:30 to 6(pm); open during weekdays |
| Middle East and Africa | ||
| UAE and Dubai | 00971-585267574 | 9 to 4(pm); office remains open on weekdays |
| Cairo | 0020 1099294106 | From Sunday through Thursday, the office remains open from 9 in the morning to 4 in the evening; the office is closed on holidays as well as local weekends; the local time in Israel is followed |
| Tel Aviv | +97236235688 | Israel local time from Sunday through Thursday |
| Saudia Arabia | +966 538511838 | 8: 30 to 5, Sundays and Thursdays |
| Chinese Mainland Here is the contact information for the business and ticket offices in some cities. | ||
| Beijing | Business office: 86-10-57817159City ticket office: 010-57817272Airport office: 86-10-57817538 | Business office: 8:30 to 11:30 (am); 12:30 to 5:30 (pm) City Ticket office:8:30 to 6:00 (am to pm)Airport office: 90 minutes prior to the first departing flight’s departure till the time when boarding pass processing for the last flight stops |
| Jinan | Business office: 0531-66699911/16Airport ticket office: 0531-82081559 | Business office: 8:30 to 12; 1:00 to 5 (pm) includes weekends and holidays Airport ticket office: 90 minutes prior to the first departing flight’s departure till the time when boarding pass processing for the last flight stops |
Conclusion
We hope the Hainan Airlines head office details help you understand the facility better. The airline has got several awards and accolades. Skytrax has also awarded it a full five stars for seat quality, cleanliness, amenities, food and beverages, and more. The airline has an extensive global network and multiple ways to connect with its business and ticket offices, as well as hotline numbers, making communication seamless.
FAQs
Though it may not match the luxury standards of Emirates or Singapore Airlines, this five-star airline offers quite an impressive and comfortable flying experience.
Yes, Skytrax has considered Hainan a five-star airline since 2011, and it has retained that rating for the past fourteen years in a row.
Yes, it holds the number-one rank as China’s best airline mainly because of its five-star rating.
The main office is in Haikou City, Hainan, China.
Hainan is in China, in Hainan Province.
