This detailed guide covers everything you must know about the Sun Country Airlines Head Office. We have compiled everything you need to know, from their contact information and address to the services provided, to the way you may reach their customer service helpline, and a lot more. With this transparency, communicating with the office for escalations, media marketing issues, or other concerns beyond customer care becomes a cakewalk. So, let’s get started.
A Quick Overview of Sun Country Airlines Head Office
The table below provides every detail you need to know about Sun Country’s head office, including its address, main hubs, CEO, and more.
| Office Address | 2005 Cargo RoadMinneapolis; Minnesota |
| Contact Details | 651905737 (Customer service number open 24/7) |
| Email Address | mediarelations@suncountry.com (For media relations); IR@suncountry.com (Investment Relations) |
| Hubs | Minneapolis–Saint Paul International Airport |
| Key People | Jude Bricker (Since 2017); Eric Levenhagen (Senior Vice President) |
| Founded On | 1982 |
| Frequent Flyer Program | Sun Country Rewards |
| Official Website | https://www.suncountry.com/ |
| Destinations | More than 80 destinations across different locations in the United States, Mexico, the Caribbean, Central America, and Canada |
Services and Functions Provided by Sun Country Airlines Head Office
True that the head office won’t directly help you in booking your flight or managing other aspects of your itinerary. However, it handles the backend tasks that manage strategic and operational aspects.
| Strategic and operational decisions | Fleet management |
| Deciding on the fares | Managing and fixing discounts and promotions |
| Cabin and ground staff recruitment | Baggage and cancelation policies |
| Handling complaints and escalations | Overseeing legal matters |
Interactive Map to Get in Touch With Sun Country Airlines Head Office
The map guides you to the head office if needed. Check the link below to learn more about the exact location of Sun Country Airlines.
How Do You Get in Touch With Sun Country Airlines’ Customer Service?
Do you wish to know about your new or existing reservations? Are you interested in accessibility services, or do you want to share feedback or a complaint? You can contact Sun Country’s customer service in several ways. Check out some of the ways mentioned below:
- SMS Services: You can text Sun Country Airlines directly at 651-905-2737. Just write “hello,” and they’ll respond. They are open throughout the week from 6 to 10 (am to pm), Central Time. Data and messaging charges may apply.
- Sun Country Rewards and Customer Service – Call 651-905-2737
- Group Travel Request – You may request a quote here: https://www.suncountry.com/group-travel; Office remains open on weekdays from 8 to 5 (am to pm)
- Accessibility Requests – Call at 651-905-2737 if your flight departs in 48 hours; otherwise, you must submit a request online beforehand
- Feedback and Complaints – 1. To submit your feedback, fill out this form: https://sy.my.site.com/Case/s/; 2. For issues related to your Sun Country Rewards account, fill out this form: https://sy.my.site.com/Case/s/
- Help Center – You may have questions about your reservations, including baggage, delayed or damaged bags, seat amenities, and more.
Conclusion
Hope this guide to Sun Country’s head office helps you understand the facility in detail. Contacting the main office isn’t your everyday task. However, if you need help escalating the issue to the next level, the headquarters’ information will be immensely helpful.
Sun Country has had its journey onward and upward. It became the tenth-largest airline in the United States by number of passengers carried. Presently, the airline has more than 3000 employees. Sun Country isn’t only a passenger airline; it also operates cargo and charter services. Skytrax has rated it a three-star airline based on several parameters, including seats, amenities, and more.
FAQs
The main office is on Cargo Road in Minneapolis, Minnesota.
The airline’s primary hub is MSP (Minneapolis-Saint Paul International Airport). From here, the airline operates most of its flights. In fact, the headquarters is situated on the airport premises.
Passengers have rated Sun Country moderately, and Skytrax has awarded it three stars.
In May 2026, Sun Country became affiliated with Allegiant Air. The two airlines joined to provide customers with value-based, satisfying service.
Yes, the airline is considered an ultra-low-cost airline, ensuring passengers have an affordable travel experience.