Vietnam Airlines head office is in Hanoi, Vietnam, where it makes key decisions to keep the airline running smoothly and effectively. The head office is the backbone, making strategic and operational decisions. Vietnam’s national flag carrier, this airline is dedicated to delivering a comfortable flying experience. In fact, the authorities say customer satisfaction remains their top priority in everything they do. Read on to learn more about its head office, including contact details, services provided, and more.
Vietnam Airlines Head Office In A Nutshell:
The table summarizes everything about Vietnam Airlines head office, including how to contact them, who their CEO is, what their main hubs are, and more. Read on for a detailed explanation.
| Vietnam Airlines Head Office Address | 200 Nguyen Son Street; Hanoi; Vietnam |
| Email Address (For Vietnam Airlines customer service) | onlinesupport@vietnamairlines.com; Telesales@vietnamairlines.com |
| Hubs | HanoiHo Chi Minh City |
| Focus Cities | Siem ReapPhnom Penh |
| Contact Details for Customer Service | Vietnam: 19001100 (local number); +84 24 38320320 (to call from foreign countries)United States: +1 (866) 677-8909Brussels: +32 (0)2 712 64 47Cambodia: +855 885 920921 (Airport office); Cargo: 855 12 275 959Beijing:+86 21 5700 7927Denmark: +45 78 73 48 40United Kingdom: +44 2046 202188United Arab Emirates: +971 4 3978417Thailand: (+ 66) 2655 4137-40Turkey: +90 212 334 2900For complete details of all ticket offices’ contact details, check Vietnam Airlines official website. |
| Founded On | 15th January 1956 |
| Key People | CEO and President: Lê Hồng HaExecutive Vice President: Mr. Dinh Van Tuan; Mr. Nguyen Chien Thang; Mr. Nguyen Quang Trung |
| Alliance | Sky Team |
| Frequent Flyer Program | Lotusmiles |
| Subsidiaries and Affiliates | Air CambodiaPacific AirlinesVAECO (Vietnam Airlines Engineering Company)Vietnam Airlines Caterers |
| Official Website | https://www.vietnamairlines.com/ |
| Destinations | Around 200 destinations across the globe |
| Fleet | Around 97 aircraft |
How Does Vietnam Airlines Head Office Function?
The head office isn’t where regular customer-related queries about booking, cancelation, seat selection, and more are handled. Instead, it handles the backend work that keeps the airline running smoothly and effectively. The table below shows some of the many functions of Vietnam Airlines head office. Check it out:
| Strategic and operational decisions | Managing and overseeing the fleet |
| Handling any escalations and feedback | Planning the routes |
| Fixing the timetable | Managing all emergencies and tarmac delays |
| Handling baggage policies | Fixes the fees and also manages the refund and cancelation policies |
Locate Vietnam Airlines Head Office’s Interactive Map
If you need help locating Vietnam Airlines head office, the map serves as your guide and helps you find the facility easily. With the map handy, you can explore the head office with ease.
Conclusion
We hope the Vietnam Airlines head office guide helps you. Once you know everything in detail, from contacts to functions, communication becomes a cakewalk. Vietnam Airlines has made its mark in the aviation industry through efficient customer service. Skytraxx rated the airline highly, awarding it four stars based on several parameters, including amenities, seats, cleanliness, cabin and ground staff service, and more. By 2030, Vietnam aims to become a fully certified five-star carrier. Reaching out to their head office when you have a serious issue to address will likely be fruitful.
FAQs
The head office is in Hanoi, Vietnam, and serves as a hub for all major operations.
The Government of Vietnam owns the airline and holds a majority of its shares.
As the name suggests, Vietnam Airlines is in Vietnam. In fact, the carrier was established as Vietnam’s flag carrier in 1993. That same year, it launched flights to Europe.
According to reviews and ratings, Vietnam Airlines is considered a moderately good airline. Skytrax has given it a four-star rating.
Vietnam Airlines provides complimentary food and drinks, including a mix of Vietnamese and international cuisine.