This guide covers everything you need to know about the Emirates head office. It provides their contact information, destinations, fleet types, their CEO, and more. Emirates has gained immense popularity in the aviation industry. Skytrax has given Emirates a four-star rating on several parameters, including seats, cleanliness, and more. The luxurious onboard amenities and exceptional customer service make the airline remarkable.
Know About Emirates Head Office in Details
In the table below, you will learn everything in detail about Emirates’ head office, from contact information to hubs, email addresses, and more.
| Emirates Head Office Address | Al Garhoud area, Dubai, Emirates |
| Contact Details | (+9714) 708 1111 |
| Email Address | pr@emirates.com |
| Hubs | Dubai International Airport |
| Founded On | 15th March, 1985 |
| Key People | HH Sheikh Ahmed bin Saeed Al Maktoum (CEO, Chairman)Tim Clark (President)Adnan Kazim (Chief Commercial Officer and Deputy Chairman) |
| Frequent Flyer Program | Skywards Miles |
| Official Website | https://www.emirates.com/ |
| Destinations | Around 130 destinations across the Americas, Africa, Europe and Asia |
What Are the Functions of the Emirates Head Office?
The table below shows Emirates’ functions, from making strategic and operational decisions to planning flight schedules and more.
| Fleet management | Route planning | Handling escalations |
| Formulating baggage policies | Chalking out the refund and cancelation policies | Hiring cabin crew and ground staff |
| Managing the legal aspects | Dealing with customer complaints and grievances | Selecting the destination lists |
| Managing any delays and disruptions | Checks and formulates flight schedules | Operational and functional decisions |
Interactive Map of Emirates Head Office
The map helps you understand the head office better and navigate smoothly.
How Do You Contact Emirates From Across the Globe?
No matter where you are in the world, Emirates has a designated number to call from almost every country, except a few. We have provided you with a list of some of them. To learn more, check their website. Some ticket offices also remain closed on public holidays.
| Country | Contact Information for Call Center | Office Hours | Airport Office |
| Abidjan | +2252722468930; +2252520011360 (the number for the local store) | – | Félix-Houphouët-Boigny International Airport (contact number: +22520256250; the office remains closed on public holidays |
| Abu Dhabi | +971600555555 | Open between Mondays and Saturdays; remains closed on Sundays; the office hours are from 9 to 5:30 (am to pm), and on Saturdays it is from 9 to 5 (am to pm) | Al Sawari Tower; Corniche Road – 45450; contact number: +97126911777 |
| Abuja | +2342014609949 (call center remains open 24/7 for booking assistance) | Remains open five days a week and is closed on weekends; the office timings are from 8 to 4:30 (am to pm) | First Floor; Churchgate Tower; Abuja – 900211 |
| Accra | +233302213131; +233596993514 (you can call this 24/7 helpline when the local office remains closed) | The office remains open all six days of the week and is closed on Sundays; the office timings are from 8:45 to 4:30 (am to pm); on Saturdays, the office hours are between 9 and 12 (am to pm) | Stanbic Heights; Liberation Link; Airport City |
| Addis Ababa | +251115181818 | +251115181818; you may alternatively call at +971600555555, and international rates might apply | Bole Medhanialem Church; Abyssinian Plaza Building; Fourth Floor t |
| Adelaide | +611300303777 | The office is open all through the week except Sunday; from Monday through Friday, the timings are from 8:30 in the morning to 5 in the evening; and on Saturdays,s it is from 9 to 1 (am to pm) | – |
| Ahmedabad | +91 9167003333 | The office remains open throughout the week from 9:30 to 6 (am to pm); the office remains closed on weekends | First Floor; Gujarat; 380009 |
| Amsterdam | +31202035163 | The airport office is open round-the-clock | |
| Athens | +302103009955; support is available in English; for support in Greek, call +302109333400 | The office remains open from 11 in the morning to 6:30 in the evening throughout the week as well as on weekends | Athens International Airport |
| Auckland Bangkok | +0508364728 (for those within New Zealand); +64508364728 (for those outside New Zealand) | The office is open all seven days of the week, from 11: 15 in the morning to 6:45 in the evening | Auckland International Airport |
| Bangkok | +6627873387 (For English Support); for Thai support call +6626641040. | The office remains open from 10 in the morning to 7 in the evening | First Floor; Gaysorn Center; Bangkok, Thailand; +6626641040 |
| Cairo | +20233320555; +201501692277 are the numbers for the 24/7 Global call center, where support is available in Arabic and English | The office is open all week, including weekends; the hours are from 9 in the morning to 9 at night; on Fridays, it is open from 2 in the morning to 9 at night | Unit 6; Ground Floor; Building A; Touristic Area; New Cairo; Egypt |
| Birmingham | +443448002777; +971600555555 (24/7 call center number; international charges can apply) | The office is open all seven days of the week from 9 in the morning to 10 at night | Birmingham International Airport |
| Bologne | +390291483383 (For English support; for Italian support, call between Monday and Sunday from 8 (am) to 10 (pm) | The office is open from 10:30 to 3:30 all seven days a week | G. Marconi Bologna Airport |
| Dallas | +18007773999; +18883201576 (TTY) | All seven days of the week from 8:45 to 12:15 | DFW International Airport ( this is where the airport office is located) |
| Buenos Aires | +541153551166 (24/7); you may also email them at buerrek2@emirates.com. | The office remains closed on Saturday, Tuesday, and Thursday; on the remaining days, the office remains open from 6”20 to 9:20 at night | Ezeiza International Airport; Terminal A |
| Cape Town | +27103440608 | The office remains open all through the week, except Sunday | Ground Floor Convention Towers; 8001 |
| Dubai | +971600555555 | The office is open all five days from 8 am to 4: pm, except weekends | Dubai International Airport (Terminals 1 and 3) |
| Dublin | +35315171600 | – | Dublin Airport (Terminal 2) |
| Copenhagen | +4538487000 | – | Copenhagen Airport; Terminal 2 |
| Glasgow | +443448002777; +971600555555.(24/7 where international rates reply) | The office remains open throughout the week from 9 to 22 hrs (am to pm) | Terminal Building; Paisley |
| Frankfurt | +4969945192000 (for English support); for German support, call from 8 to 10 ( am to pm) | Open on all seven days (8:30 to 5:30 am to pm) | Frankfurt Airport (Terminal 3) |
| Boston | +18007773999; +18883201576 (TTY) | The office is open all seven days of the week | Boston Logan International Airport; Terminal C |
| Jakarta | +622129345555; +622130909609 (+622130909609 open 24/7; support available in Arabic and English) | From Monday to Frida,y 8:30 to 16:00 (am to pm); the office remains closed on Saturdays and Sundays | Sequis Tower; Ground Floor |
| Johannesburg | +27103440608 | The office is open six days a week from 8:30 (am) to 4:30 (pm); on Saturdays, the office is open from 8:30 in the morning to noon, while on Sunday the office is closed | Sandton; 5th Floor; Office Tower; 2196 |
| Miami | +18007773999; +18883201576 (TTY Number) | – | – |
| Lima | +5117075801 | – | – |
| Mexico City | +525547380444 | – | – |
| London | +443448002777; +9 71600555555.(open 24/7) | The Gatwick airport office is closed as of now until further notification; The Heathrow office remains open throughout the week from 5:30 in the morning to 9:30 at night | London Gatwick Airport; North Terminal; London Heathrow Airport (Terminal 3 departures) |
| Los Angeles | +18007773999; TTY – +18883201576 | All seven days from 13:00 to 16:00 (pm) | 380 World Way; TBIT ; California |
| Manchester | +443448002777; +971600555555 (24/7) | All seven days from 5 in the morning to 9:30 at night | Malaga Avenue; Third Floor; 4M Building |
| Venice | +390291483383 (this number is for English support; Italian support is available all seven days of the week from 8 in the morning to 10 at night) | The office is open all seven days a week from 8:30 ito 4:30 (am to pm) | Airport Terminal; Second floor; Venice Tessera |
| Sydney | +611300303777 | The office remains open two hours before your flight’s departure | Sydney Airport |
| Montreal | +18007629775; +18883201576 | – | – |
| Newcastle | +443448002777; you can also call their 24/7 call center at +971600555555; international rates apply | The office remains open all seven days from 8 to 16:00 (am to pm) +18007773999 | Newcastle International Airport |
| Seattle | +18007773999; TTY: +18883201576 | – | Seattle Tacoma International Airport |
| New York | +18007773999; TTY:+18883201576 | The office remains open all seven days from 8 in the morning to 11 at night. | JFK; Terminal 4; Queen; New York; 11430 |
Other Important Contact Details for Your Emirates Flight
We have mentioned the contact details for some of the countries above. Besides the direct helpline numbers, you can also reach the office through other channels.
- Direct helpline number: +18007773999 (for those in the United States)
- Live Chat Option: You may visit Emirates’ official website; click on the Help tab in the upper corner of the page; then select the Help and Contacts option; Scroll down, and you will see the Live Chat option; click Start Live Chat
- Email: If you have any requests or queries related to payment, refunds, and more, click the relevant link on the Help and Contact Page; you will be routed to a form; fill it out and click Submit; you will get a response to your queries.
Conclusion
This was all about Emirates’ head office. With all the important details at hand, communicating with them about any serious itinerary escalation, media-related concerns, or even grievances or complaints will be a cakewalk. When you need additional support with your reservation, don’t miss Emirates’ official website. You will surely get all the required assistance.
FAQs
The head office is in Dubai in Al Garhoud, adjacent to the Dubai International Airport.
Yes, most Emirates call centers provide 24/7 service. However, ticketing offices have designated hours.
The CEO and Chairman is H.H. Sheik Ahmed bin Saeed Al Maktoum.
Undoubtedly, Emirates is bigger than Etihad because it covers more destinations.
Based on several reviews and ratings, Emirates is considered a good airline, offering high-end luxury mostly in business and economy classes, along with exceptional customer service.
