Lufthansa Airlines is a well-known name in the airline industry, known for its large passenger base. It is continuing to grow with each passing day.
In 2024, the airline carried around 64.5 million passengers, marking a whopping 7% rise from the previous year. It has also received a four-star rating from Skytrax for factors such as cleanliness, amenities, seat quality, catering, and more.
Lufthansa has its corporate headquarters in Koln (Cologne), Germany. However, the main operations are based in Frankfurt, from where all the crucial decisions are made. Read on to know more about Lufthansa’s corporate head office. So, let’s get started.
Lufthansa’s Head Office in A Nutshell
The table below provides detailed information on Lufthansa’s head office. Read on to better understand the office.
| Lufthansa Airlines’ Head Office Address | Venloer Straße; Köln; Germany |
| Email Address | myppb@dlh.de (For Europe; check their official website to know the email address across different countries based on region) |
| Hubs | Lufthansa Aviation Center; Frankfurt Airport (primary hub); Munich Airport (secondary hub) |
| Contact Details | +49 69 697 6577 00 (For corporate customers in Germany; check Luftnasa’s official website for country-specific contact information |
| Founded On | 6th January 1926 |
| Commenced Operations From | 6th April 1926 |
| Chief Executive Officer | Carsten Spohr |
| Alliance | Star Alliance (Lufthansa is its founding member) |
| Lufthansa’s Official Website | https://www.lufthansa.com/ |
| Destinations | Has flights across all continents – Africa, Europe, Asia, North America, South America, Oceania |
| Frequent Flyer Program | Miles & More |
| Fleet Size | Has around 737 aircraft by the 2025 year-end |
What Services Will Be Offered By Lufthansa’s Head Office?
An airline’s head office is the hub for all operational and functional decisions. Lufthansa’s corporate office isn’t an exception in this regard. Check out the list below to know the various services provided at the office:
| Managing all functional decisions | Financial Management |
| Strategic Planning | Fleet Management |
| Route Planning | Schedule Management |
| Baggage Policies | Customer Support Management |
| Planning In-Flight Amenities | Cancelation and Refund Policies |
| Arranging for Training Programs | Managing Legal Issues and More |
Interactive Map For Lufthansa’s Head Office
With the map at hand as your guide, navigating and understanding Lufthansa’s head office becomes easier and more seamless. Check the map below for a clearer understanding.
Get An Insight into Lufthansa’s Other Croporate Office Locations
No matter where in the world you are, Lufthansa has dedicated numbers you can use to reach its corporate offices. Check out the numbers of the different continents as listed below:
Europe
When in Europe, check the number for the different destinations:
| Country Name | Contact Details |
| Germany | +49 69 697 6577 00 |
| Albania | +355 44540162 |
| Bulgaria | +359 2 935 8207 |
| Croatia | +385 72 220 220 |
| Bosnia-Herzegovina | +387 552 33975 |
| Montenegro | +382 20 405852 |
| Macedonia | +389 2 3207 645 |
| Slovenia | +386 18888828 |
| Serbia | +381 11 4300171 |
| Hungary | +36 1 429 2209 |
| Czech Republic | +420 225 439768 |
| Armenia | +374 60 690081 |
| Belgium | +32 78 155 328 |
| Azerbaijan | +99 412 4907051 |
| Denmark | +45 3515 8005 |
| Finland | +358 9 8171 0012 |
| France | 0892 231686 |
| Estonia | +372 6868 872 |
| Greece | +30 210 6175210 |
| Georgia | +995 32 224 33 29 |
| Italy | +39 2385 91076 |
| Ireland | 1520 932 636 |
| Great Britain/ Northern Ireland | +371 521 2255 |
| Moldova | 0800 61202 |
| Austria | +43 810 1025 88 |
| Norway | +47 235 00101 |
| Netherlands | +31 20 7218908 |
| Portugal | 21 060 8036 |
| Swtizerland | +41 848 150 300 |
| Sweden | +46 851 99 3091 |
| Turkmenistan | +993 12 234131 |
| Ukraine | +38 089 323 98 96 |
| Belarus | +882 00011 0559 |
| Cyprus | +357 2287 3305 |
America
Check out the locations and contact information if you are in the Americas:
| Country Name | Contact Details |
| Argentina | +54 11 5032 0161 |
| Brazil – São Paulo | +55 11 3878 8155 |
| Bolivia | +54 11 5032 0161 |
| Brazil – Rio de Janeiro | +55 21 3500 6721 |
| Ecuador | 180 000 0550 |
| Paraguay | +54 11 5032 0161 |
| Chile | +56 2 2618 8333 |
| Colombia | +57 1 508 7010 |
| Uruguay | 000 413 598 4894 |
| Peru | +51 1708 6759 |
| Central America and Mexico | +52 (55) 50 91 31 44 |
| Venezuela | +58 212 335 8948 |
Oceania and Australia
For those in Oceania and Australia, check the table below to contact the corporate office. There isn’t a phone number listed, but we have provided the email address to contact.
| Country Name | Email Address |
| Australia | ppb.australia@dlh.de |
| New Zealand | ppb.newzealand@dlh.de |
The Middle East and Africa
Here is the list of countries in Africa and the Middle East. Check the list below:
| Country Name | Contact Details |
| United Arab Emirates | +971 43 313 602 |
| South Africa | +27 11 32508 67 |
| Tunisia | +216 711 389 10 |
| Oman | partnerplusbenefit@dlh.de |
| Saudi Arabia | partnerplusbenefit@dlh.de |
| Morocco | +216 711 389 10 |
| Nigeria | +234 0201 4612222 |
| Libya | +216 711 389 10 |
| Malta | lufthansa.assistenza.ppb@dlh.de |
| Kuwait | partnerplusbenefit@dlh.de |
| Kenya | nboppb@dlh.de |
| Lebanon | +961 134 70 07 |
| Jordan | +962 652 001 80 |
| Iraq | 97143 313 602 (Fax) |
| Qatar | partnerplusbenefit@dlh.de |
| Ghana | +234 1 4612222; +234 1 4606251 |
| Iran | +98 21 83388 |
| Gabon | +234 1 4612222; +234 1 4606251 |
| Bahrain | partnerplusbenefit@dlh.de |
| Burkina Faso | +234 1 4606261; +234 1 4480961 |
| Ethiopia | +251 115 515 666 |
| Algeria | +213 21 435 760 |
| Angola | +244 222 311 223 |
| Equatorial Guinea | +240 333 09 2827 |
| Egypt | +2 02 25803568 |
Asia
Here are the contact information of Lufthansa’s corporate offices in different locations in Asia.
| Country Name | Contact Details |
| China | +86 4008 868 868 |
| India | 0124 4815116 (Fax) |
| Hong Kong | +852 2868 2313 |
| Japan | 0066 3349 2119 |
| Korea | 02 538 1318 (Fax) |
| Indonesia | +62 2 129661609 |
| Malaysia | +603 2161 3079 |
| Singapore | +65 673 21370 |
| Thailand | +66 2 654 6800 |
| Vietnam | +848 3 8279834 |
| Phillippines | ppb.philippines@dlh.de |
| Taiwan | +886 (02) 2325 2191 |
Important Helpline Numbers Regarding Lufthansa’s Customer Service
Check out the contact information of all the essential customer service numbers of Lufthansa Airlines as mentioned below:
| Customer Service Helpline | +49 (0) 800 42 83 292 (If you are from Germany, open from 8:00 am – 10:00 pm, CET); +49 69 86798129 (If you are abroad from 8:00 am – 10:00 pm, CET) |
| Miles & More | +4969209777777 |
| Chat | You can connect with Elisa, the Lufthansa Chat Assistant, on the airline’s official website. |
| Baggage Queries | +496986799799 (For baggage rules and prices) |
| For feedback and any Other Inquires | Visit Lufthansa’s official website and fill out a contact form. You will get a quick response. |
So, this was everything about Lufthansa’s head office in a nutshell. Hope the information helps you understand the facility more clearly. When you have all the vital details at hand, communication becomes seamless. Lufthansa is Europe’s second-largest airline, and its corporate office is pivotal to the airline’s effective operation.
FAQs
Lufthansa has its head office in Cologne, Germany. However, its main hub is at Frankfurt Airport, and its secondary hub is at Munich Airport.
Lufthansa is owned by the German state, and it is the country’s flag carrier as well.
You can call Lufthansa’s customer service helpline or even opt for an online chat with Elisa, their chat assistant.
Yes, Lufthansa has flights to various locations in India. Check their official website for the best and most affordable deals.
When it comes to reliability and service quality, Lufthansa ranks pretty highly. Skytrax has also given it a four-star rating based on several factors like cleanliness, catering, seats, amenities, and more.
